Privacy Policy

By using our website, booking a treatment, or interacting with us, you agree to the practices described in this policy.

1. Who We Are

Louvexa is a high-end laser and aesthetic studio offering advanced laser and skin treatments in South Africa.

For the purposes of POPIA, Louvexa is the Responsible Party responsible for the processing of your personal information.

2. Personal Information We Collect

We may collect and process the following types of personal information:

Full name
Contact details (email address, phone number)
Date of birth
Gender (where relevant to treatment suitability)
Booking and appointment details
Treatment history
Skin-related information necessary for providing safe and effective treatments
Communications with us (emails, WhatsApp messages, enquiries)
Website usage data (IP address, browser type, cookies)

We only collect information that is relevant, necessary, and lawful for the services we provide.

3. How We Collect Your Information

Your personal information may be collected when you:

Book an appointment online or in person
Complete consultation or intake forms
Contact us via our website, email, phone, or WhatsApp
Subscribe to our communications
Use our website (via cookies and analytics tools)

4. Why We Collect Your Information

We collect and process your personal information to:

Provide laser and aesthetic treatments safely and effectively
Manage bookings, appointments, and payments
Communicate with you about your treatments or enquiries
Maintain accurate treatment records
Improve our services and client experience
Comply with legal, regulatory, and professional obligations
Send relevant marketing communications (where consent has been given)

We do not sell or trade your personal information.

5. Lawful Basis for Processing

We process your personal information based on one or more of the following lawful grounds:

Your consent
The performance of a contract (providing treatments you book)
Compliance with legal obligations
Legitimate business interests, provided your rights are not overridden

6. Special Personal Information

Certain treatments require us to process special personal information, such as skin condition details or treatment suitability information.

This information is:

Collected only when necessary
Used strictly for treatment planning and safety
Handled with heightened confidentiality and care

7. Sharing of Personal Information

We may share your information with:

Trusted service providers (booking systems, payment processors, IT support)
Professional advisors (where legally required)
Regulatory authorities, if required by law

All third parties are required to handle your information securely and in accordance with POPIA.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information, including:

Secure systems and access controls
Confidential handling of client records
Limited access to authorised personnel only

While no system can guarantee absolute security, we take data protection seriously and continuously review our safeguards.

9. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Maintain accurate records
Meet legal or regulatory requirements

Once information is no longer required, it is securely deleted or anonymised.

10. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you
Request correction or updating of your information
Request deletion of your information (where legally permissible)
Object to the processing of your information
Withdraw consent for marketing communications at any time

Requests can be made by contacting us using the details below.

11. Marketing Communications

We may send marketing communications if you have opted in or where permitted by law.

You can opt out at any time by:

Using the unsubscribe link in our communications
Contacting us directly

Opting out will not affect service-related communications.

12. Cookies and Website Usage

Our website may use cookies to improve functionality and user experience. Cookies help us understand how visitors use our site and allow us to improve performance.

You can adjust your browser settings to disable cookies if you prefer.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Louvexa
Email: info@louvexa.co.za
Phone: 072-869-3823
Location: 471 Fehrsen St, Nieuw Muckleneuk, Pretoria, 0181

Last updated 05/01/2026